Last updated: July 16, 2025
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer returns within 30 days of purchase. You can return your product for a refund to the original payment method.
AI Performance Disclaimer: While we strive to ensure that our AI agents function accurately and effectively, users acknowledge that AI technology can sometimes produce unpredictable results. The quality and accuracy of the AI-generated responses depend significantly on the data provided and the settings configured by the user. Incorrect or suboptimal settings may lead to the AI not functioning as expected. Users are responsible for regularly reviewing and adjusting their settings to ensure the desired performance of the AI agents. We recommend that users monitor the AI’s responses, especially in the initial stages, to ensure that it aligns with their expectations and requirements.
Please note: All returned items must be in new and unused condition, with the original tags and labels attached.
To return an item, email us at info@ceriachat.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 30 days from the receipt of your item/s for your return to be processed.
For questions relating to our returns policy, please contact us at info@ceriachat.com.
